Blog Posts
Why am I not getting automatic email updates?
Your order status and automatic updates are sent to the email address provided during the order placement. It is the customer’s responsibility to check their My Space page or contact the customer service department by calling 1-877-763-7671 x103/113, email info@colorfxinc.com or using our Live Chat.
Can my graphic designer upload files for me?
Yes. Once you’ve placed your order online, go to your My Space and select Step 2 (Upload Your Artwork). Choose the order # that you want to upload files for, copy the URL link of this page and email it to your designer.
Can I upload my files before placing an order?
You can upload your file if you have a request for a custom quote. For all other standard orders, you need to place an order online before uploading your files.
What if I found a mistake in the artwork?
If you’ve found the mistake after the approval stage, we cannot place a hold on the job. As a customer, you are responsible for the accuracy of your artwork. We encourage you to carefully inspect the positioning, copy, and design elements of your art files before submitting them to us. Ordering a PDF or Hard Copy Proof will allow you to check for errors prior to production.